24/7 Customer Support in Semi-dedicated Servers
You can test our support services even before you purchase a semi-dedicated server account from us as we have telephone and live chat support for billing, pre-sales and general queries. Our agents will help you find the right package or provide you with details about our servers, in order to check whether the system requirements for your websites are met. In case you are an active customer, you will also be able to get in touch with us via e-mail or via our ticketing system, which is accessible from the Hepsia website hosting Control Panel. We warrant that every time you employ any of these 2 ways of communication, you'll get an answer within less than one hour and that’s 24/7, including weekends and public holidays. If you've employed the hosting services of other suppliers, even big ones, you're able to compare the reply time since it usually takes an entire day for them to handle a support ticket.
24/7 Customer Support in VPS Servers
In case you rent a Virtual Private Server through our company, you'll be able to get in touch with us 24/7 for every server-related issue or fordifferent difficulties and / or questions about the pre-installed software your server is equipped with. If you haven't bought a VPS server package yet, you can find out more details about our services by giving us a call or through our live chat service. For more technical issues, you'll be able to send an e-mail message or open a support ticket from your billing Control Panel and you will get support within a maximum of an hour regardless of the time of the day, even on weekends and holidays. The typical response time normally does not exceed 30 minutes. In case you'd like to have assistance with third-party software, you'll be able to use the Managed Services upgrade which you can add to each VPS package and our administrators will assist you with any installation or troubleshooting problem you have encountered.
24/7 Customer Support in Dedicated Servers
With a 1 hour maximum response time warranty, you will receive prompt support when you order a dedicated server from our company. Our customer and technical support crews are accessible 24/7/365, as a result if you open a support ticket via your billing account or you send an e-mail message about any kind of problem with your server or the pre-installed software on it at any time of the day, you will get a response within one hour, even during holidays. Our ticketing system is the better option in case the matter in question requires longer time to be solved or when it has to be sent to our administrators, because it's much easier to track the communication sent on both sides. For basic, billing and sales issues/inquiries, you are able to phone us or talk to a live agent using our chat service. If you add the Managed Services upgrade to your server plan, our administrators can also support you with third-party software set up and troubleshooting and similarly to the regular support, this service is available 24/7 as well.