Integrated Ticketing System
What is an integrated ticketing system and what are the benefits of using one? How is it different from other kinds of customer support?
If you have ordered a hosting package and you have some questions relating to a particular function/feature, or if you’ve stumbled upon some obstacle and you require assistance, you should be able to touch base with the respective customer support staff. All web hosting providers use a ticketing system irrespective of whether they provide other ways of contacting them apart from it or not, because the fastest way to fix a problem most often is to open a ticket. This method of communication renders the replies sent by both sides simple to follow and enables the technical support team representatives to escalate the situation in the event that, for instance, an administrator has to interfere. In the general case, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, so you will have to use at least two separate accounts to touch base with the support staff and to actually manage the hosting space. Non-stop switching between different accounts may often be a bore, not to mention the fact that it takes a very long period of time for most hosting providers to reply to the ticket requests themselves.
Integrated Ticketing System in Semi-dedicated Servers
We think that it is far more convenient to manage everything in one single location, which is the reason why we have integrated a support ticket system into the custom-built Hepsia hosting Control Panel, which is available with every semi-dedicated server plan. This will permit you to handle the correspondence with our customer care team together with your hard disk space, which goes to say that you will not need to remember additional login credentials for another interface. You’ll be able to post a new ticket or to track the status of an old one with no more than several clicks of the mouse whilst you’re browsing the files within your semi-dedicated account. Moreover, you can go through older tickets using a smart search functionality or take a look at applicable knowledge base articles, which contain solutions to commonly encountered challenges. The inbuilt ticketing system is closely monitored 24/7 with the maximum response time being only 60 minutes, so there will always be someone to assist you.