One-Hour Response Guarantee in Semi-dedicated Servers
Since we are aware of just how vital it is to get swift assistance, we guarantee that you’ll never need to wait for more than one hour to obtain a response to any ticket that you post via your semi-dedicated server Control Panel. In reality, you will seldom have to wait around for more than 20 to 30 minutes and this is valid for any issue irrespective of its nature – general, technical or billing. Besides, our technical and client support staff is on duty 24x7x365, which goes to say that even in case you open a ticket during legal holidays, you will always get a lightning-fast reply, which will include the answer to a question, the solution to a problem or the info needed to solve an issue yourself – if there’s something that you have to do on your end. If you use our services, you’ll never have to waste a day waiting around for an answer like you would with a lot of other web hosting providers.