One-Hour Response Guarantee
1 Hour Response Time Guarantee - what does that mean and how exactly does it improve user experience?
If you are a website owner, a problem could always surface and it does not automatically have to be connected with the hosting service. For example, something might go wrong when you update an Internet app or some vital data might be edited or deleted accidentally. Irrespective of what the nature of the problem may be, you will need to touch base with the respective client care staff and request them to retrieve a backup or to help you solve the problem that you’re facing. How fast they’ll do that will determine the length of time that your websites will be unreachable. For particular websites like community portals or web stores, a repetitive unavailability can too often mean losing users and money. Therefore, it is quite important for you to use the services of a hosting company that provides not only a good client care service, but also a quick one.
One-Hour Response Guarantee in Semi-dedicated Servers
Since we are aware of just how vital it is to get swift assistance, we guarantee that you’ll never need to wait for more than one hour to obtain a response to any ticket that you post via your semi-dedicated server Control Panel. In reality, you will seldom have to wait around for more than 20 to 30 minutes and this is valid for any issue irrespective of its nature – general, technical or billing. Besides, our technical and client support staff is on duty 24x7x365, which goes to say that even in case you open a ticket during legal holidays, you will always get a lightning-fast reply, which will include the answer to a question, the solution to a problem or the info needed to solve an issue yourself – if there’s something that you have to do on your end. If you use our services, you’ll never have to waste a day waiting around for an answer like you would with a lot of other web hosting providers.