Learn what hosting providers mean when they say "phone support".
Despite the fact that this is not the keyaspect in order to recognize a dependable shared website hosting supplier from a bad one or a reseller from a real supplier, being able to call and communicate with a live person is a sign that you aren't dealing with a one-person company and that you'll be able to reach somebody every time you're in need of assistance. The phone support for web hosting services may vary from basic to dedicated, so the problems that can be resolved with a phone call vary based on the particular provider. Usually, these matters are simpler and include billing or first level technical issues since more complex issues usually require a support ticket where both you and the sysadmins can follow what's going on with a given issue. Still, the option to phone call your supplier will save you a lot of time and efforts for the numerous small things which will eventually appear when you manage your hosting account.
Phone Support in Semi-dedicated Servers
The support services forall semi-dedicated server packages that we supply feature real-time phone support for fourteen hours daily. If you wonder which plan will be appropriate for your websites, you'd like to find out more about a plan's specs or you're looking for any other type of info about our services, you will be able to call any of the local phone numbers that we have in the United States, the United Kingdom and Australia and our customer support agents will help you. In case you currently own an account, you are able to contact us about general and sales matters, although we are often able to assist with a number of technical issues as well. For entirely tech difficulties you will have to take advantage of our integrated ticketing system where the conversation between you and our tech support team will be in one place, which is the best option in case your issue requires more time to be solved or it has to be escalated to our system administrators.