Customer Support Channels
A One–Hour Ticket Response Time Guarantee
All your support requests will be responded to in no more than 1 hour after the trouble ticket or email is received. If your issue requires additional assistance from an administrator, we’ll direct the support ticket or the email to the person in charge, right away and we will leave a note to notify you that more time will be required for finding a solution. If you take advantage of our Managed Servers package, all of the services included there will be completed whenever you want.
An Excellent Technical Support Service
Our tech support team will be at your disposal 24–7 should you require help working with our Website Control Panel or with any of the applications that we have preinstalled for you on the dedicated hosting server. What is more if you need help with the day–to–day admin tasks on your dedicated server, you can examine our Managed Servers package, that includes data backup hard disk storage space, OS updates every week, installation and troubleshooting services, server monitoring and restarting procedures, etcetera.
An Intuitive Help Area
We have equipped our Website Control Panel with an elaborate knowledge base, which features extensive explanations of all its features and functions. Besides, we have shot in–depth video tutorials that will further reveal to you how to perform a particular task or solve a commonly experienced issue. All the help articles and the tutorial video clips are easily reachable from every section of the Website Control Panel via the Videos and Help buttons situated in the upper right corner.